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| Home > Frequently Asked Questions (FAQ) |
Frequently Asked Questions (FAQ)
What are your hours of operation?
How long does it take to get my checks?
How do I find my shipping costs?
Can you print checks with my business logo?
Do you sell QuickBooks/Quicken Checks?
What is the minimum order quantity?
What can I do if I don’t understand how to enter my bank information on-line?
Do I need to enter special information or fax/email a sample of my deposit slips also?
How do I request a catalog of your products?
If you do not see what you need, please call us and let us help you find it.
Questions and Answers
What are your hours of operation?
You can place orders online twenty four hours a day, seven days a week, 365 days a year. Our customer service representatives are available to take your calls Monday through Friday from 8 a.m. - 4:30 p.m Central Time and Monday through Thursday from 6:00 p.m. - 10 p.m. Our plant is open to process your orders Monday through Friday from 7 a.m. - 5 p.m Central. Our typical turnaround time on business and personal checks is three business days. Holidays are not considered a working day, so we encourage you to place orders early if it is right before a holiday. Rush orders are available for business checks only.
How long does it take to get my checks?
Orders received by 10:00 a.m. Central will be produced within 3 business days. Same day and next day Rush Production is also available for business checks. We are unable to complete rush orders for left-handed and personal checks or pre-inked stamps. Our standard method of shipping is UPS Ground. When ordering business checks or personal checks you can also choose UPS 2nd Day Air or UPS Next Day Air.
How do I find my shipping costs?
Shipping costs are calculated based on: weight, method of shipment requested, and zip code. Once you enter your order and choose a shipping method, your shipping costs will be displayed before you check out.
Can you print checks with my business logo?
Yes, at CheckAdvantage.com, it is easy to use your own company logo. When entering your check order, simply check the box requesting a custom logo and use the link to e-mail us your logo. The artwork should be black and white and either TIF or EPS file format. Please make sure to include your name and telephone number along with your emailed art file. There is an additional fee for using your own logo.
Do you sell QuickBooks/Quicken Checks?
Yes, we sell QuickBooks/Quicken compatible checks and deposit slips. We produce both 1-on-a-page checks and 3-on-a-page QuickBooks/Quicken compatible checks. In addition, you'll find our computer checks also work with the majority of other business and accounting software programs. We also handle laser deposit slips, which provide swift, accurate and itemized record keeping.
What is the minimum order quantity?
The minimum quantities available for our checks and deposit slips depend on the type of product you are ordering. The minimum quantity for 3-on-a-page manual checks is 300, laser checks start at 250, and deposit slips start at 200. For personal checks, the minimum is one box, which equals 150 singles or 120 duplicate checks. Minimum quantities will be displayed as you examine each product online.
What can I do if I don't understand how to enter my bank information online?
We highly recommend that if you are having trouble entering your banking information online - you should fax/email your check and/or deposit slip information to us. Please do this after you submit the remaining check information on-line. We also recommend that all new check and deposit slip orders be accompanied by a sample so we can verify MICR encoding information. Please fax your sample to our toll-free fax 888-657-9759. You can also e-mail your sample or any questions you may have to sales@checkadvantage.com, or call our toll-free number at 888-657-9758. Personal check customers can also use the guides located on steps 3 and 4 of the order process. Scroll over the question marks (?) to the right of each field for extra help. If you still need assistance, don't hesitate to call us!
Do I need to enter special information or fax/email a sample of my deposit slips?
Yes, your bank MICR information on depopsit slips may be different than your checks. Please verify the information on your deposit slip before submitting your order on-line or via fax/email.
How do I request a catalog of your products?
Although we have no printed catalog, all of our products are clearly displayed and described on our website for your convenience. If there is a particular check style or deposit style that you are interested in, we would be happy to send you a sample upon request.
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