Frequently Asked Questions

  1. What are your hours of operation?
  2. How long does it take to get my checks?
  3. How do I find my shipping costs?
  4. Do you offer free shipping on any products?
  5. Can I get samples of checks or deposits to review before ordering?
  6. Can I order checks offline?
  7. Can you print checks with my business logo?
  8. Do you sell QuickBooks/Quicken checks?
  9. What is the minimum order quantity?
  10. What can I do if I don't understand how to enter my bank information online?
  11. What is the fraction code?
  12. Do I need to enter special information or fax/email a sample of my deposit slips?
  13. How do I request a catalog of your products?
  14. What security measures are used when printing CheckAdvantage checks?
  15. Why should I order checks online and not from my bank?
  16. Where can I learn more about checks and checking accounts?
  17. What is EZShield Plus?

What are your hours of operation?

You can place orders online 24 hours a day, 7 days a week, 365 days a year. Our customer service representatives are available to take your calls Monday through Thursday from 8 am - 11 pm Central Time and on Fridays from 8 am - 5 pm Central. Our plant is open to process your orders Monday through Friday from 7 am - 5 pm Central. Our typical turnaround time on business and personal checks is three business days. Holidays are not considered a working day, so we encourage you to place orders early, especially during the holidays.

How long does it take to get my checks?

Orders received by noon Central Time will be manufactured and leave our warehouse within 3 business days. In-Plant Rush Production is also available for business and personal checks. We are unable to complete rush orders for pre-inked stamps and deposit slips. Those products may be shipped separately if you choose In-Plant Rush.

Determining when your checks will arrive depends on the shipping method you select. You will find "In Your Hands" estimates listed under the shipping tab of all product pages. You'll also find shipping times and your personal estimated delivery date listed in your shopping cart during the checkout process.

How do I find my shipping costs?

Personal check shipping is based on quantity and business check shipping is based on weight. Your final shipping total will depend on the method you select. Once you enter your order and choose a shipping method, your shipping costs will be displayed before you check out. Shipping rates will be higher for orders sent to Hawaii and Alaska. Sorry, CheckAdvantage is not able to ship to Puerto Rico, the Virgin Islands or Guam at this time.

Do you offer free shipping on any products?

We are happy to offer an option for free shipping on personal checks. This is a basic, non-trackable method via the U.S. Postal Service. Your checks should arrive within 11 to 15 days. Express shipping options are available for a reasonable charge during checkout.

Can I get samples of checks or deposits to review before ordering?

CheckAdvantage does provide samples to our business check customers. Send us an email request with your name and address, or contact customer service for the particular business check or deposit sample you require. We're sorry, we cannot provide samples of personal checks or deposit slips.

Can I order checks offline?

If you prefer to place your order offline, we do offer a form allowing you to fax or email it to us.

Click Here to order offline and download a PDF form for either business or personal checks. You will need an updated version of Acrobat Reader. Please follow the directions listed on the page and contact us if you have additional questions.

Can you print checks with my business logo?

Yes, at CheckAdvantage.com, it is easy to use your own company logo. During the personalization and checkout process, you'll have the option of uploading a custom logo for just $24.95 for a black and white image. Logos containing up to three colors are also available for an additional charge. Contact customer service if you'd like to print a color logo on your business checks. All artwork should be uploaded as either TIF or EPS file format.

Do you sell QuickBooks/Quicken checks?

Yes, we sell QuickBooks/Quicken-compatible checks and deposit slips. We produce both 1-on-a-page checks and 3-on-a-page QuickBooks/Quicken-compatible checks. In addition, you'll find our computer checks are suitable for the majority of other business and accounting software programs. We also handle laser deposit slips, which provide swift, accurate and itemized record keeping.

What is the minimum order quantity?

The minimum quantities available for our checks and deposit slips depend on the type of product you are ordering. The minimum quantity for 3-on-a-page manual checks is 300. You can order laser checks starting at as few as 100, and deposit slips start at 200. For personal checks, the minimum is 150 singles or 120 duplicate checks. Minimum quantities will be displayed as you examine each product online.

What can I do if I don't understand how to enter my bank information online?

Understanding the MICR line at the bottom of your checks can be confusing. We've put together some resources to help you out.

Please take a look at the article Identifying Your Routing and Account Numbers to learn the easiest ways to determine what information you should enter when you order new checks.

If you are still having trouble entering your banking information online, we highly recommend you upload a scanned or photographed version of a voided check and/or deposit slip. You'll have the opportunity to do so during the checkout process. You can also fax/email the documents to us. Please do this after you submit the remaining check information online.

Fax your sample to our toll-free fax 888-657-9759. You can also e-mail your sample or any questions you may have to sales@checkadvantage.com, or call our toll-free number at 1-888-657-9758. If you do choose to fax or email a sample check, make sure to include your order number, which you will receive at the end of the checkout process and in a confirmation email. This allows us to match the check with the correct order.

You'll find helpful graphics explaining how to enter your MICR information as you personalize your checks step by step, but if you still need assistance, don't hesitate to call us!

What is the fraction code?

You may or may not have a fraction code on your old checks. It is typically found near the top right corner next to the check number.

The fraction code was onced used to help financial institutions sort checks before magnetic ink character recognition (MICR) was introduced. It is quite likely that you do not need the fraction code as they are rarely used for check processing today.

However, we still include a field for the fraction code during the personalization process.

Find out more in our article What is the Fraction Code Found on Checks?

Do I need to enter special information or fax/email a sample of my deposit slips?

Yes, your bank MICR information on deposit slips may be different than your checks. Please verify the information on your deposit slip before submitting your order online or via fax/email.

How do I request a catalog of your products?

Although we have no printed catalog, all of our products are clearly displayed and described on our website for your convenience. If you are unable to find the product you need, please contact customer service so we can assist you.

Why should I order checks online and not from my bank?

There are many benefits to ordering custom personal checks online from CheckAdvantage instead of from your financial institution.

The best reason just might be our Iron Clad, 100% "No Fine Print, You Can't Lose" Guarantee. Find out why you don't have to worry about making mistakes and losing money.

If you want checks with a specific design that fits your personality, it is often up to 75% less expensive to order checks online. Banks and credit unions have their checks manufactured by a check printer, and then mark-up the price. When you choose CheckAdvantage, you are cutting out the middle man, which saves you money.

Find out about more reasons to choose CheckAdvantage in our article Why Should You Order Personal Checks Online from CheckAdvantage?

Where can I learn more about checks and checking accounts?

Our Check Education section is a valuable resource answering many common questions about checks.

It includes articles like How to Write a Check?, What Happens When You Write a Bad Check? and What's the Difference Between QuickBooks and Quicken?

You'll find dozens of helpful articles in these Check Education categories:

What is EZShield Plus?

When you’re looking for extra security, EZShield Plus offers Check Fraud Protection & Identity Restoration to keep your finances safe.

Check Fraud Protection is indicated visually on your checks and guards against forged signatures, forged endorsements, and altered checks. You'll also get an advancement of funds within 72 hours to a maximum of $25,000.

With Identity Restoration protection, you'll get certified fraud investigators, notification services/assistance in the case of fraud, and a dedicated resolution specialist who'll help restore your identity to pre-theft status.


As always, if you have unanswered questions regarding your order, please contact our experts in customer service at 1-888-657-9758, or use the Live Chat feature when available.